FAQ

We specialize in authentic military uniforms and accessories including:

• ABU (Airman Battle Uniform) components and accessories
• ASU (Army Service Uniform) items
• BDU (Battle Dress Uniform) gear
• Rank insignia (both enlisted and officer, in various sizes and attachment types)
• Name tapes and badges
• Uniform accessories (belts, blouses, coats, cap devices)
• Embroidered subdued badges

Yes. All our products meet military specifications for authenticity and quality. We understand that proper fitting uniforms and correct insignia are non-negotiable in military service, which is why we maintain the highest standards for all items we sell.

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

While you can checkout as a guest, creating an account allows you to track your order history, save your preferences, and expedite future purchases. Many of our repeat customers find the account feature helpful for managing their uniform needs.

We offer two primary shipping methods:

• Standard Shipping – $12.95 via DHL or FedEx
  • Processing: 1-2 business days
  • Delivery: 10-15 days after dispatch
  • Ideal for urgent uniform needs
• Free Shipping – For orders $50+ via EMS
  • Processing: 1-2 business days
  • Delivery: 15-25 days after dispatch
  • Ideal for budget-conscious purchases and planned uniform updates

Yes, we proudly serve military personnel worldwide with the exception of some Asian countries and remote regions where delivery infrastructure may be limited. If you have questions about delivery to your specific location, please contact our customer service team.

Once your order ships, you’ll receive tracking information via email. This allows you to monitor your delivery’s progress and plan accordingly—especially important for active service members with demanding schedules.

For service members with upcoming deployments or relocations, we recommend ordering at least 3-4 weeks in advance to ensure your uniform needs are met upon arrival at your new station. Consider using our Standard Shipping option for time-sensitive requirements.

We stand behind our products with a 15-day return policy from the date of delivery. If any item doesn’t meet our high standards for authenticity and quality, we’ll make it right. We understand that proper fitting uniforms and correct insignia are essential to your professional appearance.

Please contact our customer service team at [email protected] to initiate a return or exchange. Include your order number and details about the issue you’re experiencing. Our team, many of whom are veterans or military family members, will guide you through the process.

We apologize for any errors. Please contact us immediately at [email protected] and we will expedite a replacement to ensure you have the correct, high-quality items you need for your service requirements.

Our customer service team is here to help with any questions or concerns. You can reach us at:

We understand that military service demands precision and reliability, and we extend those values to our customer service. Whether you have questions about product specifications, delivery timelines, or special circumstances related to your service needs, we’re here to assist.